Thank you very much for creating your pet portal account. Please fill in your account details and make your pet(s) detail page. You must attach your payment card to your account before you can make any reservations.
PLEASE READ: We require that you manually pay your invoice any day prior to your first day of service. If we do not receive payment in full on any invoice within the one time 7 day grace period following the first day of service, a late payment charge of $30 will be assessed the 7th day and we will try to take automatic payment with the card on file in the pet portal. Interest at 1% per month after 30 days.
Please do not forget to get reservations in by Saturdays at noon (or earlier) for the upcoming week to avoid the last minute rush rate fee $5 a walk/visit.
Review our cancellation policy:
CANCELLATIONS FOR MIDDAY DOG WALKS BETWEEN 10AM-3PM:
If you cancel your scheduled walk by 5pm the night prior to your dog walk, your paid balance will rollover as a credit for your next scheduled walk. If it has not been paid for, it will be cancelled free.
If you cancel after 5pm the night prior to your scheduled walk, you will be charged a $10 cancellation fee. If there was a paid balance, the remaining amount minus the $10 cancellation fee will rollover to the next walk. This rollover option is not applicable to Vacation Pet Sitting Visits and is only available to our regular weekly dog walking clients who schedule the service called “Dog Walks” between 10am-3pm.
Cancellations may be made via phone call/text message to the office at 619-781-7676, email, or online in your portal account. If you only send cancellation messages to your pet sitter the office will not know, and you will be charged, so please go through the appropriate means mentioned. Any visit cancelled after the pet sitter has already arrived at your residence for the visit, is also charged at the full rate. There are no exceptions for unexpected owner sickness.
VACATION VISIT RESERVATIONS:
Non-Holiday Cancellations:
● If your confirmed reservation total is UNDER $200 and you cancel within 72 hours of the first day of service, the cancellation fee is $25.
● If your confirmed reservation total is OVER $200 and you cancel within 72 hours of the first day of service, the cancellation fee is 50% of your confirmed reservation total.
● Any visit cancelled after the pet sitter has already arrived at your residence for the visit, is also charged at the full rate.
● Any visits cancelled after the first day of service are subject to a cancellation fee of 50% of their total cost, the other 50% will be refunded to you or credited to your account, your choice.
Holiday Cancellations:
● Any confirmed reservation overlapping a holiday listed below that is cancelled before the first day of service, is charged a cancellation fee totaling 50% of the confirmed reservation total.
● Any visit cancelled after the pet sitter has already arrived at your residence for the visit, is also charged at the full rate.
● Any visits cancelled after the first day of service are subject to a cancellation fee of 50% of their total cost, the other 50% will be refunded to you or credited to your account, your choice.
Holidays include: Christmas Day, Christmas Eve, Columbus Day, Easter, Halloween, Labor Day, New Year's Eve, New Years Day, Presidents Day, Thanksgiving Day, Day After Thanksgiving, Veterans Day, Memorial Day, 4th of July, Martin Luther King Jr's Birthday, Cesar Chavez Day
