The Invoices section of the Portal allows you to see any outstanding invoices for your account. To start, click the “Invoices” link at the top of the page.
Please keep in mind that the configuration settings of your pet care company may cause your Client Portal to be configured differently from what is described in this help article.
You can download any invoice by clicking the “Download” link.
If credit card processing or ACH processing is enabled by your company, you can pay an invoice by clicking on the “Make A Payment” button. To select an invoice that you want to pay, click on the row and enter the amount you want to pay (by default the total balance due is selected).
To add an optional tip, click the “Add Tip” button (Note: Tipping is not available on all accounts). Use the drop down to select a pre-calculated percentage or to enter a custom amount select “Custom”.
When ready, click the “Pay With Credit Card” or "Pay With ACH Transfer" button (Note: Not all accounts offer both payment options).
To make a payment by credit card, you can either use a saved card or enter a new card. Click the “Pay” button to finalize and submit the payment.
To make a payment by ACH transfer, you can either use a saved bank account or add a new bank account. Click the “Pay” button to finalize and submit the payment.
You can also view any credits, previous payments, or gift card balances in the Available Funds tab. Contact your pet care company to apply these to any open invoices.