Invoices

The Invoices section of the Portal allows you to see any outstanding invoices for your account. To start, click the “Invoices” link at the top of the page.

Please keep in mind that the configuration settings of your pet care company may cause your Client Portal to be configured differently from what is described in this help article. 

Invoices section of the client portal under the "open invoices" tab

You can download any invoice by clicking the “Download” link.

Paying An Invoice

If credit card processing or ACH processing is enabled by your company, you can pay an invoice by clicking on the “Make A Payment” button. To select an invoice that you want to pay, click on the row and enter the amount you want to pay (by default the total balance due is selected).

list of invoices available to pay with check boxes on the left hand side

To add an optional tip, click the “Add Tip” button (Note: Tipping is not available on all accounts). Use the drop-down to select a pre-calculated percentage or to enter a custom amount select “Custom”.

image of selected invoice showing tip dropdown menu options

When ready, click the “Pay With Credit Card” or "Pay With ACH Transfer" button (Note: Not all accounts offer both payment options).

To make a payment by credit card, you can either use a saved card or enter a new card. Click the “Pay” button to finalize and submit the payment.

credit card payment option with options to add a new card or use existing card info to pay

To make a payment by Apple Pay or Google Pay you will see the option available below the "Payment Method" section. This will depend on which browser you are using. Google Pay is available in Google Chrome and Apple Pay is available in Safari. If your pet care provider does not have these payment options enabled they will not be visible. 

To pay with Apple Pay or Google Pay, click on the Apple Pay or Google Pay bar, and follow the instructions in your browser to use a payment method you have saved, or add a new payment method. Please note: Apple Pay or Google Pay payment methods are not stored in Time To Pet. Click the “Pay” button to finalize and submit the payment. 

Google Pay Option in the Client Portal

Payment Methods Stored in Google Pay in the Client Portal

To make a payment by ACH transfer, you can either use a saved bank account or add a new bank account. Click the “Pay” button to finalize and submit the payment.

ACH payment option with options to add a new bank or use existing bank info to pay

Paid Invoices

paid invoices tab in the client portal

Available Funds

available funds tab in the client portal

You can also view any credits, previous payments, or gift card balances in the Available Funds tab. Contact your pet care company to apply these to any open invoices.