Requesting Services

You can use your Client Portal to send us service requests. To start click on the “Schedule” link at the top of the page.

Click the “Request New Service” button.

Image of the Client Portal under the Schedule tab with an arrow pointing to the Request New Service button

You will be presented with the following choices:

Image of Client Portal under the Schedule tab with single request and multiple request options

Single Request allows you to quickly and easily request one visit at a time.

Multiple Visits is a convenient way to request multiple visits that take place in a relatively close date range. For example, it's perfect for requesting two services a day from March 13th - March 19th. 

Selecting the "Single Request" option will show this form:

Image of the form for single request to add request details

Fill out the Date, Time, Service, Pets and Notes sections. When you're ready to submit, click the “Add Request” button to send your request to us directly. Services are pending until reviewed and approved by us. We will send you an email confirmation when they have been reviewed and approved.

If you have made a mistake or want to remove a request, you can do so by clicking the “Deleted Requested Service” link.

Pending request screen with an arrow pointing to the "delete request service" option

Selecting "Multiple Visits" will result in a different screen that allows you to quickly request multiple visits at once.

Start by selecting the date range that you want to request services. Select the primary service, the pets, and leave any notes. Finally select the times you want us on each day.

Multiple Visits request screenIf you need to schedule another type of service besides the primary service, select the time you want, and then click on the "Change Service" option.

Multiple visits request screen with an arrow pointing to the Change Service option on a specific day

When you're ready to submit, click the “Request Services” button to send us your request. Services are pending until reviewed and approved by us. We will send you an email confirmation when they have been reviewed and approved.