Activating Your Account

If you have not received an email with instructions on how to activate your account, you can easily do so yourself by following these instructions:

  1. On your Portal Login Screen, click the Activate button. 

Portal Login form with fields for email address and password

2. Enter your email address and click Send Activation Email.

Activate Account form with field for email address

3. In order to verify your email address and account, we will send you an email with instructions on how to complete the activation of your account. Open the email we sent and follow the instructions inside.

If you have entered your email address and received the following error, "No account exists for this email address." First, check if your email address is correct. If your email address is correct, it's possible an account has not yet been set up for you by your pet care company. Please contact your pet care company directly to check that they have created an account for you and to verify that the email address on your profile is correct before using the Activate My Account button again.

No Account Exists error message shown with activate account form