If this is a new account, check your email for instructions to log in for the first time. Make sure you check your Junk/Spam folder if you don't see the email. You can use the Reset Password page to request a new email if needed.
Your account request is currently pending approval. We will notify you via email when your request has been approved.
Thanks for registering with The Pet Nannies! We're thrilled to have you sign up with us.
With your new account you can manage your pet information, provide and receive updates from your Pet Nanny and I, request services and much more. The software we use is called Time to Pet (TTP)
NOW WHAT?? I hear you say. Below are some instructions and information. We are thorough but you will only need to do all this once! After that it's a breeze!
1. Complete your profile and the profile of your pet/s fully. We want to know as much as possible before meeting you and your pet/s
2. Make a booking request or message us your request through this portal, alternatively you can email firstname.lastname@example.org or call us during office hours with your request. We will send you a confirmation message and schedule your visits.
3. As this is your first time with The Pet Nannies Ltd we'll also book your complimentary Meet & Greet visit at a time to suit you, preferably within 2 weeks of the start of your booking. This visit is compulsory before we can book any services for you, but it's only required the first time you book. Once we know you, you can book to your hearts content. The Meet & Greet is for us to get to know each other, your pet and their environment, get all the details we need from each other to ensure you go about your day knowing we have everything sorted at home.
4. Before the Meet & Greet please ensure
a) you have a key/card/passcode and/or alarm codes ready for us to take with us if you are
not using a lock box or hide-a-key.
b) The client and pet profiles on Time to Pet are completed, especially the emergency questions.
5. The Meet & Greet:
*Is an informal meeting at your home
*Is attended by your allocated sitter and a manager who will be your back up sitter if needed
*Allows our clients and their pet/s to get to know us and their allocated sitter
*Key/card/passcode and alarm codes pick up
*The client has a chance to discuss their service choices and get questions answered face to face
*Our sitter can get to spend time with your pet, ensure it is a good match and also ask questions
*It is the best way for the client to communicate and demonstrate all the information about the pet/s sit e.g., the pet/s
routines, food storage, toileting habits and areas the pet is not allowed etc.
*We will give the pet/s a brief medical check over so that we have a benchmark to go by should the pet’s state change
while under our care, and also to ensure there are no obvious health issues before the client leaves home
*We can all brainstorm any issues that arise from the meeting
*We will test entry methods and alarm codes and decide on key management.
*We can assess any safety issues for our sitter
Once your profile and Meet & Greet is completed you never have to do it again! Just send a request and bam, it will be booked.
We’d also like to invite you to join our Facebook Page https://www.facebook.com/ThePetNanniesNZ/
Looking forward to meeting you and your pets,
The Pet Nannies Ltd
027 7386267 (027 PETNANS)