If this is a new account, check your email for instructions to log in for the first time. Make sure you check your Junk/Spam folder if you don't see the email. You can use the Reset Password page to request a new email if needed.
Your account request is currently pending approval. We will notify you via email when your request has been approved.
Welcome to Town & Country Pet Sitters!
Please be aware that we do require a meet n greet prior to coming to visit your pet when you’re not there.
With your new account you can now manage your pets, provide updates, request services and much more. If you haven't already, you can download the Time To Pet App from your cellphone's app store and sign in and update your account, and place visits requests that way.
If you haven't already, please update your client information under the "MY INFO" tab. Then add your pet(s)' information under the "PETS" tab.
Once that is complete, check out the "SCHEDULE" tab. Here you should see your meet n greet and any other visits you have scheduled. If you need to schedule visits, click the "REQUEST NEW SERVICE" button. If you need to update, change or cancel an already scheduled visit, click on the "Request Changes" button next to the service.
IMPORTANT!! After you submit your request, be sure you receive a confirmation email and that your visits are not still pending in Time to Pet. ***If your DO NOT receive the confirmation email/visits say pending, your visits WERE NOT PROCESSED and have not been placed on our schedule.*** Please contact Allison directly if you have not received a confirmation email/visits are still pending after 24 hours of booking your request. Allison's direct contact information is at the bottom of this email.
When placing a request, please make sure all the details under your "MY INFO" tab are current, especially what is written in the field for "Detailed Notes (To Do List, How & What To Feed, Important Info, etc)" as this is what your sitter goes by at the visit. There is also a Notes field you can write important details in when you book a request. Just be sure to put what visit(s) the note is for if you are making a request for multiple visits and the note is not pertaining to all of the visits.
Lastly, please click on the "INVOICING" tab and click on the "Payment Methods" button to put a card on file. We DO prefer that you keep a card on file. At the end of the week, your account will automatically be charged for any jobs that have been started or completed. You will get an invoice emailed to you on Thursday night and the card on file will be charged Friday night. If you do not have a card on file you need to send cash or check, to arrive 1 week prior to service, to:
Town & Country Pet Sitters
65 Crockett Rd
Milford, MA 01757
If you are booking vacation care, 50% is due at time of booking, and the balance is due 2 weeks prior. If you have a card on file your card will be processed for the 50% when you submit a booking request, and the balance will be processed 2 weeks prior to your vacation start. The 50% balance is non-refundable if the booking is cancelled within 30 days of the start date. There is no refund of the full amount after the balance is paid 2 weeks before the start date. Thanks in advance for your understanding of this.
We have been loving and caring for people and their pets for more than 15 years and look forward to another happy 15 years and more of service to our community and the pets that make up your family.
All my Best,
508.863.3940 (cell) (text preferred)