Client Spotlight - Green Paws Chicago

We are very excited to highlight one of the largest, most respected pet care brands in the country in our next Client Spotlight. Meet Robb and the amazing team at Green Paws Chicago! Green Paws is based on two simple missions. First - to provide every pet the love and care they deserve. And second - to be socially responsible in ways that improve both the pet community and the world at large.

Green Paws delivers on their mission each and every day through their standard of care, using employees (instead of contractors), and by being licensed, bonded, and insured. The team provides their pet parents clients with peace of mind and the pets they provide services to with the love, attention, and care they deserve. Green Paws offers an array of services including dog walking, overnight care, cat sitting, and more. If you are based in the Chicago area, be sure to learn more about Green Paws on their website. Don't forget to follow them on Facebook and Instagram as well!

What caused you to get into pet sitting/dog walking?

I was a loyal Green Paws Chicago client for nearly a decade before joining the team. As a frequent traveler and pet parent, I valued the exceptional in-home care they provided my cat and dogs. After selling my first business in 2010, the owners here invited me to consult-then to come on board as a co-owner. I saw a chance to bring my corporate and entrepreneurial experience to a small business dedicated to top-tier pet and home care.

What is the most fulfilling part of owning a pet sitting/dog walking business?

The most rewarding part of managing Green Paws Chicago is knowing we deliver top-tier care to pets and their owners. Borrowing from my background in Lean Six Sigma, we strive for perfection, always learning from any missteps. When things go wrong, we analyze, fix, document, and train the team on new solutions. We also look for ways to streamline our processes and identify opportunities to increase efficiency.

What is the most challenging?

Balancing the supply of labor with client demand has always been a significant challenge in the in-home pet care industry. However, post-pandemic, this challenge has become even more pronounced, particularly as more clients adopt hybrid work schedules. For many clients, their pet care needs now fluctuate week-to-week, creating an added layer of complexity in scheduling and staffing. This dynamic requires a level of flexibility and adaptability that wasn't as prevalent before, as pet care providers must now respond to changing schedules and last-minute adjustments. Navigating this shift has tested our operational efficiency, but it has also driven us to innovate in ways that ensure both our clients and staff experience seamless service, even amid the unpredictability of modern work-life schedules.

Where do you see your business in 5 years?

Our long-term goal remains unchanged: controlled growth through a mix of organic and acquisitive strategies. Whether through paid marketing or acquisitions, we prioritize growth that's both cost-effective and sustainable-never compromising service quality or overburdening our operations team. We believe that, when done right, growth brings the ability to enhance care standards and the overall experience for both staff and clients. Our aim for the next five years and beyond is to continue expanding to fund higher levels of care.

What has Time To Pet changed the most about how you run your business?

Before switching to Time To Pet, we evaluated every competing SaaS for the in-home pet care market. Time To Pet enabled us to replace nine separate systems with one integrated platform, offering features those systems couldn't. Since migrating in 2021, we've grown from $325K in revenue to nearly $1.5M in 2024, with a 20% YoY growth rate in Q1 2025. Simply put, Time To Pet is the best software for companies in the pet care space looking to scale efficiently. I highly recommend it to anyone who wants to grow their business.