Client and Staff Flags
We've been hard at work building some awesome new features for our customers! Today, the team at Time To Pet is very proud to announce Client and Staff Flags. Client and staff flags are a versatile new tool to help you better identify important pieces of information about your clients and staff members.
There are countless uses for client and staff flags but here are some of the most common. You can flag clients based on their payment type (like "Cash" or "Credit Card"), if they have a preference for certain sitters (like "No Male Sitters"), if they have pets with special needs (like "Needs Harness" or "Allergies"), if they have a lockbox, have an alarm, have cameras, and many more.
Staff can be flagged for items like "No Weekend Work", "CPR Certified", "Team Lead", "No Cats", etc. You can also flag clients and staff based on the areas they live in and the areas they cover. For example - you can flag a client as "Downtown" and flag staff that cover "Downtown" so you can quickly find a staff member that can provide services.
There are two places where you can add flags. First - these can be found in a new section in Company Settings called Flags. You can add client flags at the top of the page:
And staff flags at the bottom:
You can add a new flag by clicking the blue "Add Flag" button. To add a flag for a client, click the "Add Client Flag" option. To add a flag for a staff, click the "Add Staff Flag" button. When adding a new flag, you can name the flag (this is limited to 24 characters), add a description (limited to 255 characters), add an abbreviation (for when screen size makes viewing the full flag name difficult - this is limited to 2 characters), choose the flag visibility (flags can be visible by Admin only, Admin and Office Manager, or Admin, Office and Staff Members), and set your flag color. It's important to note here that flags are never visible by clients.
Flags can then be added directly to clients or staff members on their client or staff profile pages. Here is an example of adding a flag to a client's profile:
After clicking the "Add Flag" button, you can view a full list of flags. These are searchable and you can also add new flags right from here by typing the name of a flag not already in your list.
After selecting the correct flags, you can view these right on the client's profile. Please be aware that each client can only have six flags associated with them at a time.
You can remove any unwanted flags by clicking the "Edit" button and then selecting the small "X" on the flag you would like to delete (this will free up a spot to add a new flag to the client's profile).
Adding flags to a staff profile works in the same way. Just navigate to a staff member's profile page and click the "Add Flag" button:
After searching for flags and selecting the correct ones, you can view all flags right on the staff profile page (this is also limited to 6 flags):
After adding flags to your clients and staff - you can really start to see the power of using flags in Time To Pet. In virtually every area of our system where a client or staff member's name is listed, their associated flags (or the abbreviated flag) will also be visible. You can also hover over any of the abbreviations to see the full flag name. This includes the Client List:
The Staff List:
A client's service order (the client flags are shown above the client name and staff flags are under the staff name on each event they are scheduled for):
The Edit Event screen when selecting a staff member:
When a staff member has been selected on an event:
In pending and change requests:
And in many, many other places in Time To Pet. We definitely recommend playing around to find all of the places you can see client and staff flags. In our opinion, two of the most important places to view these are when viewing event details on the Scheduler (we've also made some design improvements here to give flags more space):
And when using the Client/Staff search box at the top of the screen:
The uses for Client and Staff Flags are limitless. While flags are currently only enabled on the web Dashboard, we will be rolling out support for the iOS and Android app in the coming weeks. Flags are also not included in emails, text messages or push notifications at this time.
We are excited to see how creative our customers will get with flags! As always, if you have any questions - don't hesitate to contact us. You can also review our help doc on Client and Staff Flags for more details.