Feature Recap for Q2 of 2026
Welcome back to another feature recap! It’s hard to believe we’re already halfway through the year. The past three months have been full of incredible new releases and update, both big and small, that the Time To Pet Team has been hard at work on, and there are plenty of other exciting projects to come.
You can find more information on the new features our team rolled out this past quarter below, but if you have any questions about them or feedback that you’d like to share with our team, don’t hesitate to reach out to us at support@timetopet.com. We’re always happy to help!
General Updates:
Flexible Fees
The first feature we’re excited to talk about today is one that we rolled out in late June and has been highly requested by our customers — Flexible Fees! Up until now, only fees for things like after hours, weekends, and extra pets could be automatically applied to client invoices. Now, however, we’re excited to share a tool that will allow you to create, edit, and manage custom fees that you can choose to automatically apply to all client invoices, specific client invoices, or no client invoices (if it’s something that you would like to apply manually).
You can create fees for things like travel expenses, special handling fees, or accepting certain forms of payment — whatever you need for your business. For example, you can set up a convenience fee that automatically charges 3% on each invoice a client generates, or an Out Of Service Area fee with a flat rate of $10, giving you more control and flexibility in how you charge your clients. You can even use flex fees for positive community impact by adding a donation fee that supports a local animal shelter or rescue organization.
To create Flexible Fees for your company, first navigate to the Settings > Invoicing & Payments > Flexible Fees section of your Admin Dashboard. Then, click the + Create A New Fee button:
From here, you can enter the fee name and description, choose whether it will be charged as a flat amount or a percentage, and specify how it should be applied to future client invoices:
For more information on how set up and manage custom fees for your business, check out our help documentation here for a full breakdown: Flexible Fees.
In-Home Updates:
Pay Staff With Flat Pay Rates A Percentage Of Cancellation Fee
This is a smaller update, but it can have a big impact, depending on how you pay your staff! Up until now, if you paid your staff members a flat rate for a service and wanted them to be paid for a cancelled service, they would always be paid that flat amount. Staff members with a percentage, meanwhile, would receive their percentage of what the client paid for the service in accordance with how their pay rates have been configured.
Now, when you generate pay stubs or user invoices and you have Cancelled Services checked off, you will see an additional option under the Payout section called Apply Cancellation Rate To Flat Rate Staff:
If this option is checked and a service is cancelled at less than full price, the system will multiply the pay rates of staff members who are paid a flat rate by the same cancellation percentage charged to the client. For example, if one staff member is paid $15 for a walk while another is paid 50%, when this option is selected, charging a 50% cancellation fee for the service would see the flat rate staff member paid $7.50.
If not checked, staff members who are paid a flat rate will be paid the full flat rate amount regardless of the cancellation percentage charged to the client.
For more information on how this and the other payout options work for cancelled services, we recommend checking out help documentation here: How Staff Are Paid For Cancelled Services. You can also check out our guide on Pay Stubs & User Invoices for more details on generating payroll information for your staff.
Facility Updates:
Managing Grooming Services
Another update we’re excited to share, this time with our Facility customers, is the ability to create and manage Pet Grooming Services! Previously, we have advised customers to schedule grooming services as Add-Ons or Daycare services (as they begin and end the same day) to view and manage them on the Scheduler, but we’re happy to announce that you can now create services designed to suit all of your pet grooming needs.
Grooming services can be scheduled as standalone services or as Add-Ons (if the service you selected has this option enabled) and will be visible as separate event cards from other Facility service types, whether you’re looking at them in the Staff Dashboard or in Front Desk Mode. That way, your team never misses an appointment and can always anticipate upcoming clients.
You can also easily schedule services for walk-in grooming appointments and check pets in and out of their appointments, with a simplified scheduling process that allows you to easily get clients on the books and keep things moving. For more information on how to create, manage, and view grooming services in Time To Pet Facility, please see our help article on Facility: Grooming Services.
Mobile App Updates:
Additional Admin App Actions — Scheduling Events In The Mobile App
Our Mobile Development team has been full of busy bees this spring! Bringing more features and functionality to the Mobile App is one of our Mobile App’s teams biggest goals this year, and we’re excited to share some of the updates that were released this past quarter. First up, we’re thrilled to the share Administrators and Office Managers can now schedule events and manage existing bookings right from the Time To Pet Mobile App! While in its beginning stages, this marks an exciting turn for the Mobile App, as you no longer need to navigate the mobile web browser version of Time To Pet or wait until you’re back home in front of a computer after a long day of walking dogs to reassign a sitter on a visit or move a walk to another date.
You can schedule an event from one of two places in the Time To Pet Mobile App. One is from a client's profile and the other is from the Schedule section of the Mobile App, which displays any events that are assigned directly to you in the My Schedule tab and any events scheduled for the rest of your team on that date in the Company tab.
To schedule an event from a client's profile, click on the Clients tab, which can be found along the bottom of the Mobile App screen and then select the client you want to schedule services for from the list. From the client's profile, ensure that you're on the Details tab, and then tap the Schedule button at the top of the screen:
This will open up the Schedule Event window. Here, you can choose whether you would like to add the event to a new or an existing invoice (including package invoices), select the pets the service is for, determine the event's service and its duration, choose the date and time it should take place, assign a staff member, and add any necessary event notes:
If your company has any extra pet fees, holiday, weekend, or after hours fees enabled for a service, they will automatically be applied and will be visible on the client's invoice.
Meanwhile, to schedule an event from the Schedule section of the Mobile App, click the plus symbol at the top of the screen to the left of the bell icon:
You can also edit and cancel events from a client’s profile by navigating to the Services section of their account or from the Schedule section of the Mobile App by clicking the pencil icon to the right of the event you’d like to make changes to.
To learn more about this amazing feature, please take a look at our help documentation here: Scheduling Events In The Mobile App. For more information on managing your business from your Mobile App, see our Best Practices For Using Time To Pet In The Field guide to see what other features are available.
Viewing The Company Calendar In The Mobile App
Summer schedules are filling up fast, and staying on top of your team’s day is more important than ever. We’re super happy to report that now you can easily do so, right from your Time To Pet Mobile App! At the beginning of June, our Mobile Development team rolled out the ability for Administrators and Office Managers to view the Company Calendar in the Mobile App. This new feature gives your team a quick, mobile-friendly view of all scheduled staff events in one place, with the ability to filter by client, assigned staff member, and more! Whether you’re checking appointments between visits or managing a busy holiday weekend, you’ll be able to see your team’s schedule at a glance while you’re on the go.
To access the company calendar, navigate to the Schedule section of your Mobile App. At the top of the screen, you will now see two tabs: My Schedule and Company. The My Schedule tab will display all of the events you're assigned to for the day, while the Company tab will show your entire team's schedule for the selected date.
Events are listed by start time, but can be filtered by staff, client, or service by tapping the filter icon. Staff members with the correct scheduling permissions can also edit, cancel, or reschedule events within the App:
To learn more about scheduling, editing, and viewing events in the Mobile App, please take a look at our help documentation here: Scheduling Events In The Mobile App. For more information on managing your business from your Mobile App, see our Best Practices For Using Time To Pet In The Field guide to see what other features are available.
