Introducing Text Messages!
Let’s face it — We are living in a mobile world where people spend more time looking at their smartphone than anything else. Smartphones make nearly everything quicker and easier — especially communication. That’s why Time To Pet is very excited to announce our next major feature release — Text Messages!
Time To Pet now provides support for sending and receiving text and pictures messages to both your clients and your staff members directly from our platform. Sending a text message from Time To Pet is super easy and uses the exact same process as sending any type of message. All messages sent as texts are stored right in your client or staff’s conversation feed in chronological order as well. Your staff and clients can respond to the text from their phone and it is immediately stored in their conversation feed too!
How do text message in Time To Pet work?
That is a great question! Texting is deeply integrated into the Time To Pet system. One of the first steps with setting up Text Messages is to select your “text message only” phone number. This is a local number that you choose for your company. All texts sent from you business will be sent from this phone number. Your clients and staff can respond and send text messages to this number and their messages will be automatically sorted to the appropriate conversation feeds.
Text messaging in Time To Pet does not work like a standard text where you have to take your phone, open your messaging app, find a contact and send the text. Think of texting in Time To Pet as sending an email but the email is actually delivered as a text message. In TTP, all texts are automatically generated by our system and delivered to your clients or staff based on their pre-selected phone number field (like the “Primary Phone” field). Sending a text in TTP is as simple as configuring your default settings and then sending a message just like you always have! Messages sent from your staff members via the mobile app will be delivered using the default settings for that particular client and messages sent from the TTP website can be sent as text, text & email or email only.
Your staff and clients can respond directly to the text and TTP will match the message with the number that has sent the text. If you don’t have a matching number in your system — you can manually assign that message to a customer or staff member.
To learn how to Get Started with Text Messages — check out our Getting Started tutorial.
Back to Time To Pet Blog