Client Spotlight - Gizmo Pet Services

This month, we’re excited to introduce you all to Alfonso, the owner of Gizmo Pet Services. In business for over five years, Alfonso and his team have been providing premier grooming and boarding services to the people of Saginaw, Texas, and the surrounding areas. They got their start in the pet industry back in 2020, where they worked tirelessly to gain the confidence, know-how, and experience until they were ready to open up their own grooming salon. Since opening, they have expanded their services to include boarding, have helped over 900 pets look their best, and have maintained a 100% streak of positive reviews from over 200 satisfied customers. To learn more about their team and the services they offer, check out their website here!

What caused you to get into pet care?

I got my start in pet care back in 2020 working with Eastie Walks in Boston, and they used Time To Pet. That experience taught me what professional pet care looks like—systems, communication, and consistency.

Later, I also learned a lot from Love With Tails in Forney, Texas (they also used Time To Pet). Between those two experiences, I gained the confidence and skills to become a groomer and build my own operation. I took everything I learned and implemented it into a full commercial grooming salon with boarding, and that’s how Gizmo Pet Services was born.

What is the most fulfilling part of owning a pet boarding and grooming business?

The most fulfilling part is that dogs “say thank you” without words—you can feel the trust and appreciation in the way they respond to care.

And honestly, seeing the owner’s reaction is just as rewarding. When they see the before-and-after or notice how much better their pet looks and feels, it reminds me why we do this.

What is the most challenging?

Training and consistency—both on the pet side and the schedule side.

Life happens, so cancellations can affect the whole day’s logistics. And sometimes pets come in without the behavior training they need at home, which can make grooming or boarding more challenging. We handle it by setting clear expectations, communicating early, and having policies in place (like cancellation fees and behavior guidelines) so everything runs smoothly and safely.

Where do you see your business in five years?

I see us growing into a bigger operation—ideally opening a second location. We’ve been growing fast, and our current space is starting to feel small. The goal is to expand while keeping the same personal, high-quality care that clients know us for.

What has Time To Pet changed the most about how you run your business?

Time To Pet has helped us keep everything organized, makes communication easier for clients, and helps our operation run smoother day-to-day. I’ve tried other software, but nothing worked as well for our business, so I came back to Time To Pet—and we’re genuinely really happy with it.